Order

Do you ship to every country?
Almost. On the check-out page there is a drop down menu which allows you to choose the shipping country. If the desired shipping country cannot be found i...
Mon, 25 Apr, 2016 at 2:28 PM
Can I adjust my order after I have placed it?
No. Our order and shipment processes are automated. Which means that your order will be processed as soon as you place it. To make sure that you receive y...
Mon, 25 Apr, 2016 at 2:28 PM
I placed an order, but I have not received a confirmation e-mail
Please check your spam folder. The e-mail might have been marked as spam by your e-mail provider. If the confirmation e-mail cannot be found in your spam ...
Mon, 25 Apr, 2016 at 2:28 PM
I’m trying to place an order, but I can’t seem to do so
Our website uses pop-ups to redirect you to the payment page. Please check if your browser allows pop-ups and try placing your order again. If it still do...
Mon, 25 Apr, 2016 at 2:29 PM
The order confirmation shows a wrong address lay-out, what can I do?
The order confirmations use the Dutch address lay-out. This means that the house number comes after the street. Multiple countries (for instance France, t...
Thu, 28 Jan, 2016 at 11:29 AM
The tracking states that my parcel has been delivered, but I have not received anything
Please contact our customer care department within 7 days after the parcel has been delivered according to the tracking. Our customer care team will conta...
Mon, 25 Apr, 2016 at 2:29 PM
I received my parcel, but my order is incomplete or missing
Please contact our customer care department within 24 hours after receiving the parcel. Our customer care team will contact the carrier to start an inves...
Mon, 25 Apr, 2016 at 2:30 PM
The tracking states that my parcel has been delivered, but I have not received anything
Please contact our customer care department within 7 days after the parcel has been delivered according to the tracking. Our customer care team will conta...
Mon, 25 Apr, 2016 at 2:31 PM